Privacy Policy

1. Operator and Contact

Dash Social Limited, a company established in the United Kingdom, operates Dash App. In this Policy, “Dash App,” “we,” “us,” and “our” mean Dash Social Limited and the Dash App service.

For privacy requests, support questions, or legal notices, email [email protected].

2. Adults-Only Service

We do not knowingly collect personal information from minors. Dash App supports age assurance through the Google age verification framework and third-party verification services. If we reasonably believe an account belongs to an underage user, we may limit, suspend, or remove it; retain relevant safety records; and, where appropriate, report suspected child exploitation or child sexual abuse material to NCMEC, law enforcement, or another competent authority.

3. Information We Collect

Information you choose to provide

• Account details, including login credentials, account identifiers, and contact information.
• Profile details such as your nickname, avatar, photos, gender, age or date of birth, interests, dating preferences, and any other information you add to your profile.
• Messages and chat content sent to other users, together with related details such as the sender, recipient, time, and delivery status.
• Information included in support requests, reports, appeals, and safety communications.
• Age-assurance or verification data, including verification status and related risk signals. Third-party verification services may be used, although every provider is not identified in this public Policy.

Information collected through your use of Dash App

• Device and usage data, including your IP address, device model, operating system, app version, language, time zone, identifiers, diagnostics, crash information, and feature-use events.
• Precise GPS location, when you permit access, so that nearby discovery and other location-based dating features can work.
• Advertising identifiers and analytics data. We use the Kochava SDK to measure performance, attribution, and usage.
• Purchase and subscription details supplied by Google Play, including the product, billing period, transaction identifier, renewal state, and cancellation state. Google Play does not provide us with your complete payment-card information.

Where the information comes from

We receive information directly from you; automatically from your device and use of Dash App; from other users who submit reports or interactions involving you; and from providers such as Google Play, age-assurance, analytics, attribution, moderation, security, and customer-support services.

Information that may be sensitive

A dating service can involve data considered sensitive in some places, including precise location, age, relationship preferences, profile images, and safety reports. Where information may reveal a protected characteristic or qualify as special-category or sensitive data, we rely on explicit consent or another condition permitted by applicable law.

Dash App asks for Android runtime permission before accessing protected device data such as precise location. When a collection or use would not reasonably be expected, we provide a prominent in-app explanation and request affirmative consent before that collection or use begins. You may deny or later withdraw a permission, although the related feature may stop working.

4. Why We Use Information

We process information for the following purposes:

• To create, verify, maintain, and protect your account.
• To present your profile and enable adult users to discover, match, and communicate with one another.
• To provide messaging, recommendations, matching, and stranger-social features.
• To power nearby discovery and dating features using precise location, subject to your device permissions.
• To process VIP subscriptions, confirm entitlement status, and deliver paid benefits.
• To assess performance, understand usage, attribute installs or campaigns, and improve Dash App using tools such as Kochava.
• To identify, investigate, prevent, and address spam, fraud, harassment, impersonation, illegal activity, child-safety threats, and other misuse.
• To answer support enquiries, reports, appeals, privacy requests, lawful requests, and regulatory matters.
• To apply our Terms, Child Safety Standards, community rules, and related policies.

5. When Information May Be Disclosed

We disclose personal information only in the circumstances described here or where the law otherwise permits it:

• Other users: Profile details and interactions that you make available through Dash App may be shown to other adult users according to the features and settings you use.
• Service providers: Information may be provided to companies that support hosting, analytics, attribution, age verification, safety, moderation, customer service, security, and technical operations. They are authorised to handle information only for defined services and subject to appropriate contractual and security obligations.
• Kochava: Where permitted, the Kochava SDK receives advertising identifiers and usage events for analytics and attribution.
• Google Play: Google Play manages subscription purchases, renewals, cancellations, and refunds.
• Legal and safety recipients: We may provide information to NCMEC, courts, law enforcement, regulators, emergency services, or other competent authorities when legally required or when reasonably necessary to protect users, minors, or the public.
• Corporate transactions: Information may transfer as part of a merger, financing, acquisition, reorganisation, or asset sale.

We do not sell personal information in exchange for money. If applicable law treats analytics, attribution, advertising identifiers, or similar technologies as a “sale,” “sharing,” or “targeted advertising,” the rights and controls below remain available to you.

6. Legal Grounds for Processing

Where the UK GDPR, EU GDPR, or comparable law applies, our processing relies on one or more of these grounds:

• Contract: Processing needed to provide accounts, profiles, matching, messaging, subscriptions, support, and the rest of Dash App.
• Consent: Processing based on your permission, including precise location and certain uses of analytics or advertising identifiers where consent is required.
• Legitimate interests: Improving and securing Dash App, conducting analytics, preventing misuse, protecting rights, and supporting user safety.
• Legal obligation: Meeting applicable legal duties, responding to valid requests, handling privacy rights, preserving required records, and reporting child-safety concerns where required or appropriate.
• Vital interests: Acting in an urgent situation to protect a person’s life, welfare, or safety.

7. Your Rights and Controls

Your location may give you rights to access, correct, delete, or obtain a portable copy of personal information; restrict or object to processing; withdraw consent; opt out of certain sale, sharing, targeted advertising, or profiling; and appeal or complain about a response. Legal exceptions may apply, and we will explain a refusal when the law requires it.

• Delete your account: In Dash App, follow Me - Setting - Delete Account, or use our public account-deletion page without reinstalling the app.
• Manage location: Turn off location permission in Android settings. Nearby discovery and related dating features may then be unavailable.
• Manage your advertising ID: Where your Android version supports it, device settings let you reset the identifier or limit its use.

United States

Where an applicable state privacy law covers Dash Social Limited, residents may request access, correction, deletion, portability, or information about collection and disclosure; opt out of covered sale, sharing, targeted advertising, or profiling; limit certain uses of sensitive information; use an authorised agent; and appeal a decision where those rights are provided. California residents also have the right not to receive discriminatory treatment for exercising a CCPA right. We do not sell personal information for money. Where legally required and technically applicable, we treat a recognised Global Privacy Control signal as an opt-out request for the browser or device sending it.

Canada

Subject to PIPEDA or applicable provincial law, you may request access to personal information, ask us to correct inaccurate or incomplete information, withdraw consent subject to legal or contractual limits, and challenge our compliance. You may also complain to the Office of the Privacy Commissioner of Canada or the relevant provincial regulator.

United Kingdom, European Union, EEA, and applicable Schengen markets

Where the UK GDPR or EU GDPR applies, you may have rights to be informed, access, rectification, erasure, restriction, portability, objection, withdrawal of consent, and safeguards concerning solely automated decisions that produce legal or similarly significant effects. You may complain to the UK Information Commissioner or your local data-protection supervisory authority. Users in Switzerland and other Schengen markets receive the rights required by the law that applies there; Schengen membership alone does not determine which privacy law governs.

Australia and New Zealand

Subject to the Australian Privacy Act and Australian Privacy Principles, you may request access or correction and complain to us or the Office of the Australian Information Commissioner. Under New Zealand's Privacy Act 2020, you may request access and correction and complain to the Office of the Privacy Commissioner. Cross-border disclosures remain subject to the safeguards required by applicable Australian or New Zealand law.

Send requests to [email protected]. We may verify your identity before acting on a request. Exercising a lawful privacy right will not result in discriminatory treatment.

8. Retention and Account Deletion

When you delete your account, deletion of associated personal information from active systems begins promptly. Protected residual copies may remain in backup cycles for up to 90 days. We also instruct processors holding information on our behalf to delete or return it, unless retention is legally permitted or required.

Limited safety, moderation, child-safety, payment, fraud, dispute, and legal records may be kept longer when necessary to protect users, stop repeat abuse, meet tax or accounting duties, comply with law, or establish, exercise, or defend legal claims. We isolate and limit the use of retained records to those purposes. See the Account Deletion page for the available request methods and the data affected.

9. International Data Transfers

Dash App is available globally, with the United States as a primary market, and is run by a UK company. We and our providers may process information in the United Kingdom, the United States, and other countries where operations take place.

When required, cross-border transfers are protected through contractual commitments or another lawful transfer mechanism.

10. How We Protect Information

Administrative, technical, and organisational controls are used to safeguard personal information. These measures include access restrictions, monitoring, security reviews, and encryption in transit using modern protocols for account and service data.

No internet service can promise complete security. Use strong credentials and keep access to your account confidential.

11. Updates to This Policy

We may revise this Policy as Dash App, our practices, or legal requirements change. For material revisions, notice may be provided in the app, on the website, by email, or through another reasonable channel. Unless a later date is stated, the version posted here applies from the effective date shown above.

12. Contact

If we cannot resolve a privacy concern, you may contact the regulator or supervisory authority responsible for data protection where you live. This Policy does not limit rights that applicable law does not allow you to waive.