These standards explain the safeguards, reporting routes, review process, and enforcement measures Dash App uses to prevent child sexual exploitation and other harm to minors.
1. Our Safety Commitment
Dash App is committed to providing a safer dating environment for adults and to preventing the sexual abuse, exploitation, grooming, solicitation, or endangerment of minors. These Child Safety Standards support user protection, responsible platform governance, and compliance with Google Play requirements.
They cover every account, user, profile, message, report, support request, subscription, and other activity connected with Dash App.
2. Dash App Is for Adults
Minors may not use Dash App. Every user must be at least 18 and must have reached the age of majority in their jurisdiction. Where that age is higher than 18, the higher threshold applies.
Age assurance may use the Google age verification framework and third-party verification services. For Google Play distribution, Dash App also uses the age-restriction declarations, tools, and controls made available for apps whose core purpose includes dating or matchmaking. We may restrict, suspend, or delete an account that fails verification, appears to belong to a minor, includes a minor in a profile or message, or otherwise raises a child-safety concern.
3. Zero Tolerance
Dash App does not permit:
- Child sexual abuse material, or content that depicts, sexualises, promotes, requests, exchanges, or distributes material involving minors.
- Grooming, sexual solicitation of a minor, age-play involving minors, coercion, trafficking, sextortion, blackmail, or attempts to move a minor to another service.
- A profile, avatar, image, nickname, message, or other conduct indicating that a user is underage or seeking contact with minors.
- Links, access codes, invitations, or instructions that enable child exploitation or unlawful sexual content.
- Jokes, coded phrases, roleplay, or indirect references that encourage, normalise, or trivialise child exploitation.
4. Reporting a Child-Safety Concern
Use the clearly labelled in-app reporting tools or email [email protected] if you suspect a child-safety violation. You can use the email route even if you no longer have an account. A useful report identifies the username or profile, the relevant messages, any screenshot that is lawful and safe to provide, and a short explanation of the concern. We provide confirmation or other feedback on an in-app report where the product and law permit.
If a child or any other person faces an immediate threat, contact local emergency services or law enforcement before contacting Dash App.
5. Triage and Review
Our goal is to review child-safety reports within 24 hours, with urgent or high-risk reports handled sooner where possible. A review may consider the report, account and profile data, messages, age-verification signals, device or location signals, moderation history, and other relevant evidence.
Once we have actual knowledge of apparent child sexual abuse material or exploitation, we act promptly to restrict access, preserve information needed for a lawful investigation, and make any legally required report. Information connected with a report may be preserved for investigation, compliance, and prevention of repeated abuse.
6. Actions We May Take
The evidence and level of risk determine which measures are appropriate. We may:
- Restrict or remove content.
- Request age verification or an additional review.
- Suspend an account or ban it permanently.
- Block a device, payment access, or further account-creation attempts.
- Preserve records related to suspected abuse.
- Report confirmed or suspected child sexual abuse material or exploitation to NCMEC, law enforcement, or another competent regional authority, as required or permitted by law.
7. Working With Authorities
Dash Social Limited maintains a process for reporting confirmed child sexual abuse material and related exploitation to the National Center for Missing & Exploited Children in the United States or the competent reporting body, hotline, law-enforcement agency, or regulator for Canada, the United Kingdom, the European Union or EEA, Australia, New Zealand, or another affected region. We may also respond to lawful requests for information and preserve evidence where legally required.
A user may not be notified before action or reporting if notice could increase danger, interfere with an investigation, breach the law, or undermine safety.
8. What Users Must Do
- Do not open an account if you are under 18 or below the age of majority where you live.
- Do not place minors in profile images, avatars, messages, or any sexualised context.
- Never request material involving a minor.
- Do not move a suspicious conversation away from Dash App to evade reporting or moderation.
- Report a suspected child-safety risk without delay.
9. Changes to These Standards
We may revise these standards when safety practices, product functions, platform rules, or legal requirements change. The current version will always be published on this page.
10. Child-Safety Contact
Send child-safety reports, notices from law enforcement, and related questions to:
[email protected]
This address is monitored by the designated child-safety contact for Dash App. The contact is authorised and able to act on Google Play, regulator, law-enforcement, and user notifications concerning child sexual abuse or exploitation.