Paid User Agreement

1. When This Agreement Applies

This Paid User Agreement applies whenever you buy or use a paid VIP subscription in Dash App. It works together with the Dash App Terms of Service and Privacy Policy. For a conflict specifically about subscription access or VIP billing, this Agreement takes priority for that issue.

Only users eligible to use Dash App may subscribe. Because Dash App is an adults-only dating service, a subscriber must be at least 18 and must also have reached the age of majority in their jurisdiction.

2. What VIP Provides

VIP offers additional paid benefits intended to improve the dating experience in Dash App. The precise features may differ according to market, app version, user eligibility, account safety status, selected plan, and later product changes.

Purchasing VIP does not promise a match, message, date, relationship, compatible connection, verified identity, user availability, or any other dating outcome.

3. Plans and Current Prices

Country, currency, tax, exchange rate, Google Play settings, promotions, and local law may affect the displayed price. Before you confirm a purchase, Google Play checkout identifies the plan, benefits, price, currency, billing frequency, automatic-renewal status, and any trial or introductory terms. The amount and terms presented at confirmation govern that purchase.

4. Renewal Is Automatic

The one-week plan renews weekly, the one-month plan renews monthly, and the three-month plan renews every three months. Google Play charges the payment method linked to your account according to the plan you selected and its subscription rules. Google Play may manage renewal timing, reminders, authorisation, grace periods, account holds, and payment retries.

5. Billing Through Google Play

Google Play processes every VIP purchase. It may collect payment information, calculate taxes, charge your payment method, issue a receipt, administer renewal, and maintain subscription status. Dash Social Limited does not receive your full card details.

Keep the payment method in your Google Play account valid and up to date. If payment is unsuccessful, VIP access may be placed on hold, reduced, or ended according to Google Play rules and our service configuration.

6. How to Cancel

Cancellation must be completed through Google Play. Open Dash App's subscription settings where that link is offered, or go directly to the Google Play Subscription Center. You may turn off automatic renewal at any time before the next charge.

Removing Dash App from your device or deleting your Dash App account does not itself cancel the Google Play subscription. Complete both actions separately if you want to end the subscription and delete the account.

Under the standard Google Play cancellation process, a cancellation stops the next renewal, does not refund the current billing period, and VIP access continues until that paid period ends. Different timing, immediate cancellation, or a full or proportionate refund applies where Google Play rules or mandatory local law requires it. Access can still be suspended or terminated earlier for safety, legal, fraud, payment, or Terms violations.

7. Refund Requests

Google Play handles refunds for subscriptions purchased through its billing system, except where applicable law requires a different process. Submit a request using Google Play's refund options.

We may be unable to refund a Google Play transaction directly. This does not remove mandatory consumer protections, chargeback rights, or local legal remedies that cannot be waived.

8. VIP Does Not Override Our Rules

A VIP subscription does not exempt an account from the Terms of Service, Child Safety Standards, age verification, moderation, account restrictions, or safety enforcement. VIP access may be suspended or terminated if the account breaks our rules, creates a safety risk, fails age verification, or is linked to fraud or unlawful conduct.

Unless the law requires otherwise, enforcement caused by your policy violation does not entitle you to compensation for lost VIP access.

9. Changes to Plans or Benefits

VIP plans, pricing, benefits, features, and availability may change. Material pricing or renewal changes will be communicated through Google Play or another notice method required by law, and your affirmative acceptance will be requested when Google Play or local law requires it. If you do not accept a change, cancel before it affects the next billing period.

10. Taxes

Depending on your location and the Google Play checkout rules, displayed prices may include or exclude tax. Google Play may calculate, collect, and remit applicable taxes.

11. Regional Consumer and Cancellation Rights

The following protections apply only where the relevant law covers your purchase. They supplement this Agreement and cannot be waived where the law makes them mandatory.

• United States: Applicable federal and state rules on clear subscription disclosures, affirmative consent, renewal notices, cancellation, refunds, and unfair or deceptive practices remain available. State-specific cancellation or refund rights prevail over the standard Google Play process.
• Canada: Mandatory federal and provincial consumer rights, including rights concerning clear pricing, renewal, cancellation, unfair practices, and remedies, remain available in the province or territory where the law applies.
• United Kingdom: Rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations, and any applicable subscription regime are preserved. This includes any legally applicable pre-contract information, cancellation, cooling-off, renewal reminder, service-quality, or refund right.
• European Union and EEA: Consumers may have a 14-day right to withdraw from a distance contract. For immediately supplied digital content or services, that right may be reduced or lost only where the law permits and after the required express request, consent, or acknowledgement. Google Play's process does not remove statutory remedies for non-conforming digital content or services.
• Australia: Nothing in this Agreement excludes the consumer guarantees or remedies under Australian Consumer Law. A “no refund” rule does not apply when a service fails a non-excludable guarantee.
• New Zealand: Rights and remedies under the Consumer Guarantees Act and Fair Trading Act remain available. Automatic-renewal terms must be transparent and fairly presented, and a statutory remedy is not displaced by a Google Play policy.

12. Support

For help with VIP access, contact Dash Social Limited at [email protected]. Use your Google Play account or Google Play support for payment, cancellation, billing-account, and refund-processing requests.